Our Policies

Children are not allowed to accompany you unless they have a service booked. We have services for 3-12 yr olds.

You may bring a friend along. Seating is limited but we have a waiting area.

If you are more than 7 minutes late then we will cancel your appointment and mark you as a no-show and you will be charged that fee. We have a busy schedule and if one person is late then it causes a ripple effect for the rest of the day. If you are continuously late then you will be blocked from booking.

Cancellations or rescheduling is permitted up to 24h hours before your appointment. Failure to show will result in a no-show fee which you will be charged. If you cancel or try to reschedule within 24 hours from your appointment, we will still charge you a no-show fee. We do understand that sometimes things do come up. Please text us in the booking system.

We offer free nail repairs within the first 7 days. These are bookable online. If you need a repair after those 7 days then you need to book a repair with a small fee. If we suspect that the damage is due to your carelessness, then we will charge you. If you have ripped off your nails, we will charge you. If we find that you are abusing our free nail repairs or repairs in general, you will be blocked from booking again.

We do not offer refunds for any services. If you are unhappy with your service then kindly message us to let us know, with a photo if applicable, and we will work with you to make sure you’re walking away happy.

We do not tolerate any racism, homophobia, or inappropriate talk or comments. You will be asked to leave and you will be blocked from booking.

We expect all of our clients to treat our staff with kindness and care. You must be mindful of their time and privacy. If you have been given their personal numbers, you may not harass them or text them beyond business hours. You may not share their number with anyone. This will result in you being blocked from booking.

If a tech is running behind and it will affect your schedule, kindly request a reschedule. Sometimes this happens and we dislike it as much as you do.

If you don’t like the tech that you have then kindly message us and we will reschedule you with someone new.

If this seems like a lot… We’ve been through it all.